Refund and Returns Policy for Skillsuri – Baby Products Brand

Effective Date: November 23, 2024

At Skillsuri, we are committed to providing high-quality baby products and ensuring your satisfaction with every purchase. If you are not completely happy with your purchase, we offer a straightforward and transparent refund and returns policy to make your experience hassle-free. Please review the details below to understand how our returns and refunds work.

1. Return Policy

We want you to be completely satisfied with your purchase from Skillsuri. If for any reason you are not happy with your order, you can return eligible items for a refund or exchange within the following guidelines:

  • Return Window: You have 30 days from the date you receive your order to return an item for a full refund or exchange.

  • Return Conditions:

    • Items must be unused, unwashed, and in resalable condition.
    • Products must be in their original packaging with all tags intact.
    • Personalized or custom items are not eligible for return, unless they are defective or damaged.

  • Non-returnable Items:

    • Gift cards
    • Clearance or sale items (unless stated otherwise)
    • Personal items such as diapers, pacifiers, and bottles (if opened)

  • Initiating a Return: To start the return process, please contact our customer service team at info@skillsuri.com. Provide your order number and reason for return. Our team will guide you through the return process, including issuing a return authorization and providing instructions for sending the item back to us.

  • Return Shipping Costs: Unless the return is due to an error on our part (e.g., wrong item sent or damaged product), you are responsible for the return shipping costs.

2. Exchange Policy

We offer exchanges for most items, subject to availability. If you would like to exchange an item for a different size, color, or style, please follow the return process and place a new order through our website.

  • Exchange Process: Once we receive your return, we will process the exchange if the item is in stock. If the item is out of stock, we will issue a refund or offer a store credit (if requested).

3. Refund Policy

If you prefer a refund instead of an exchange, we are happy to assist. Refunds are processed once we receive and inspect the returned items.

  • Refund Method: Refunds will be issued to the original payment method used for the purchase. Depending on your bank or payment provider, it may take 7-10 business days for the refund to appear on your statement.

  • Refunds for Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at info@skillsuri.com with pictures of the damage. We will provide a full refund or send a replacement at no additional cost.

4. Damaged or Defective Products

We take great care in packaging and shipping your order. However, in the rare case that you receive a damaged or defective item, we will:

  • Offer a Full Refund: If the product is defective or damaged, we will issue a full refund for the item (including shipping costs).

  • Provide a Replacement: If you prefer, we can send a replacement item at no extra charge.

To initiate a return for a defective or damaged product, please contact us as soon as possible at info@skillsuri.com and include clear photos of the item and its packaging.

5. How to Return an Item

To return an item, please follow these steps:

  1. Contact Customer Service: Email info@skillsuri.com with your order number and the items you wish to return. Our customer service team will provide you with a return authorization number and detailed instructions for returning your item.

  2. Ship the Item Back: Carefully pack the item in its original packaging (if possible) and include all tags and labels. Use a trackable shipping service to ensure we receive your return.

  3. Return Confirmation: Once we receive your returned item, we will inspect it and process your refund or exchange. You will be notified via email once your return has been processed.

6. Refund and Return Terms and Conditions

  • Partial Refunds: We reserve the right to issue partial refunds if the returned item is not in its original condition, is damaged, or is missing parts not due to our error.

  • Late Returns: Items returned after the 30-day return window may be eligible for a store credit, but are not eligible for a full refund.

  • Store Credit: If you prefer not to receive a refund, we can offer store credit for the value of the return, which can be used for future purchases.

7. Contact Us

If you have any questions or need assistance with your return, exchange, or refund, please contact our customer service team:

  • Email: info@skillsuri.com
  • Phone: 781-330-1399
  • Address: 3953 Burke Street, Woburn, Massachusetts, United States

For more information, visit our website: www.skillsuri.com